Privacy Policy

At GBP Policy Experts, we are committed to protecting your privacy and ensuring that your business information is handled with the utmost care. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with applicable laws, including GDPR and CCPA. By using our Google Business Profile management services, you agree to the collection and use of your information as described below.

1. Information We Collect

We collect the following types of information to effectively provide our Google Business Profile management services:

• Business Information: This includes your business name, address, phone number, website, hours of operation, business categories, and other details necessary for creating and optimizing your Google Business Profile.
• Customer Reviews & Interactions: We may access reviews, ratings, and customer feedback left on your Google Business Profile to assist with reputation management and response strategies.
• Analytics Data: To monitor the effectiveness of your Google Business Profile, we collect anonymous data about the performance of your profile, such as profile views, clicks, search impressions, and customer actions like calls, requests for directions, and website visits.
• Communication Data: When you contact us via email or other communication channels, we may collect your contact details and the content of your messages to respond to your inquiries or provide support.

2. How We Use Your Information

We use your business information exclusively for the following purposes:

• Google Business Profile Creation & Management: To create, verify, optimize, and manage your Google Business Profile in line with your business goals and strategy.
• Search Engine Optimization (SEO): To optimize your profile for relevant keywords and ensure it appears prominently in local search results.
• Content Creation & Management: To develop engaging content such as Google Posts, images, videos, and business descriptions that help attract and retain customers.
• Review Management: To monitor, respond to, and manage customer reviews, improving your online reputation and customer engagement.
• Analytics and Reporting: To track and report on the performance of your Google Business Profile, including metrics like profile views, engagement, and customer actions.
• Customer Support: To respond to your inquiries, provide assistance, and ensure your satisfaction with our services.

3. Data Security and Protection

We take the security of your business information seriously and employ a variety of robust measures to ensure your data is protected, including:

• Encryption: Your information is encrypted both in transit and at rest, ensuring that your business data remains safe from unauthorized access.
• Access Control: We restrict access to your business data to authorized personnel only, and we implement strict policies to protect it from misuse or unauthorized access.
• Regular Security Audits: We conduct periodic security assessments and audits to identify and mitigate potential vulnerabilities in our systems.
• Compliance with Legal Standards: We comply with relevant privacy laws and regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

4. Sharing Your Information

We respect your privacy and will never share, sell, or rent your business information to third parties for marketing purposes. We may, however, share your information in the following cases:

• Service Providers: We may share your data with trusted service providers who assist us in delivering our Google Business Profile management services (e.g., analytics platforms, content creation tools). These providers are contractually bound to protect your information and use it only for the specific services they provide.
• Legal Requirements: If required by law, we may disclose your information to comply with a subpoena, legal process, or government request, or to protect our rights, property, or the safety of others.

5. Your Rights and Control Over Your Data

You have full control over your business information, including the right to:

• Access: You can request access to the information we hold about your business and receive a copy of that data.
• Correction: If any of your business information is inaccurate or incomplete, you can request corrections or updates.
• Deletion: You can request that we delete your business information from our systems, subject to any legal obligations or legitimate business interests that may require us to retain certain data.
• Opt-Out: You may choose to opt-out of specific communications, such as marketing emails, at any time.

To exercise these rights or for any questions regarding your data, please contact us at info@gbppolicyexperts.com. We will respond promptly and ensure your requests are handled in accordance with applicable privacy laws.

6. Data Retention

We retain your business information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data for these purposes, we will securely delete or anonymize it.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and indicate the date of the latest revision. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or feedback about how we collect, use, or protect your business information, please feel free to reach out to us info@gbppolicyexperts.com.

---